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There are a number of settings on your computer that might be stopping you from logging in to our members site. Below are some of the settings that you can check, which may solve your problem...
Check whether your internet settings allow cookies, because that is required for the login. To do this click on the "Tools" button in Internet Explorer and then click on "Internet Options". Click the "Privacy" tab and make sure that the setting allows cookies. All settings will work except for the very highest, which reads "Blocks All Cookies".
Check that the date on your computer is correct. Because the login cookies are set with an expiry date, sometimes if the date on your computer is incorrect the cookie will expire as soon as it is set. So you can also check that the date and time are correct by double-clicking on the time at the bottom right of your computer screen.
Check whether you have javascript enabled. To do this go to the "Internet Options" as above and click on the "Security" tab. Click on the button marked "Custom Level" near the bottom of this box and scroll all the way to the bottom of the menu. Make sure that under "Scripting of Java Applets" the button for "Enable" is marked.
Check the settings on your ANTI-VIRUS software and your FIREWALL, if you have one, as these may be blocking your login. There may be settings that block cookies or javascript within these programs so you will need to check whether these are on. Because every system is quite different you should contact the vendors/manufacturers of the software you are using if you need help finding these settings. Check their website or phone support for detailed information.
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