The Hudson Institute Privacy Policy
Mainview Securities Pty Ltd (ABN 18 078 484 456) has an Australian Financial Services Licence (AFSL 241177) and trades under the name of The Hudson Institute. You can contact us in writing at GPO Box 1875, Brisbane Qld 4001, by visiting our website at www.hudson-institute.com, via email to helpdesk@hudson-institute.com or by phone on 1800 804 296.
At The Hudson Institute we aim to provide the best possible service and in doing so we are committed to protecting your privacy.
What does “personal information” mean?
Personal information is any information about you that identifies you or by which your identity can be reasonably determined.
What information do we collect and why do we collect it?
When you contact us and follow-up is required we will ask you for your name, mailing address, email address and contact telephone numbers. These details are required for ongoing contact with you.
When you join our Hudson Membership we will require the following details: your gender, date of birth, occupation details, your income, your budget/cashflow, your assets and liabilities, your risk profile, your investments, your superannuation details, your goals and any other relevant financial information as required on finance, insurance and managed fund applications.
The information is collected so that our Financial Advisers, and Finance and Insurance Consultants can analyse your financial situation and make the most appropriate recommendations. Also the requirement to collect this information falls under the “Know your client” rule as legislated by the Australian Securities and Investment Commission.
How do we collect personal information?
We collect the information by speaking with you over the phone, from your emails and letters, by you completing our various forms such as the Hudson Membership Enrolment Form, the Personal Financial Profile and the Finance, Insurance and Managed Fund application forms.
How do we use the information we collect?
The information we collect is used to provide you with our Financial Planning services and the components of your Hudson Membership. Your personal contact details are used to make regular contact with you. Your personal financial details are used by your Financial Adviser to assess your financial situation and make recommendations to you.
We may also use the personal information that we collect to notify you of updates and changes to the services and products offered by us or by any of our partners.
Do we disclose your personal information to anyone?
Hudson may disclose your personal information in certain circumstances. We do not disclose your personal information to any party without your permission to proceed with a recommendation.
The circumstances under which we disclose personal information are:
-
Applications for Finance and Loans
-
Applications for Insurance
-
Applications for Managed Funds
-
Referrals to our property partners
-
Mail service providers for the mailing of Hudson Membership letters
-
If required by law
-
If there is a special circumstance and we have your written permission
Can you access the personal information we hold about you?
You may request access to any of the personal information that we hold about you. To make a request you can contact us by mail at GPO Box 1875, Brisbane Qld 4001, by following the ‘Contact Us’ link on our website at www.hudson-institute.com, by email to helpdesk@hudson-institute.com, or by phone on 1800 804 296.
To access your personal details you will need to quote your membership number and answer some other personal questions to confirm your identity. You cannot access the information about any other member.
How do we protect your information and ensure it is accurate?
Only our staff members, who are employed under confidentiality agreements, have access to your personal details. The administrative systems used to manage your personal information are secure and protected against unauthorised access. All hard copies with your personal details are protected in our secure filing system.
We also try to ensure that the information we hold about members remains accurate, complete and up-to-date. We will try to contact you at least once per year to check your details are still accurate, and when you make contact with us, we will check that your details are still accurate.
Who should you contact if you have any questions regarding our Privacy Policy?
If you have any questions regarding our Privacy Policy you can contact:
David Heffernan, Phillip McGann or Noeline Packham by phone on 1800 804 296, by email to helpdesk@hudson-institute.com, or by mail to GPO Box 1875, Brisbane Qld 4001.
Can you complain about a breach of your privacy?
If you believe we have not protected your personal information as set out in this privacy policy you may lodge a complaint with us in any of the following ways:
Address your complaint to David Heffernan, Phillip McGann or Noeline Packham and make contact by phone on 1800 804 296, by email to helpdesk@hudson-institute.com, or by mail to GPO Box 1875, Brisbane Qld 4001.
What if you are not satisfied with our response?
If you are not satisfied with the result of your complaint to Hudson, you can refer your complaint to the Federal Privacy Commissioner. You can contact the Federal Privacy Commissioner by:
Phone: 1300 363 992
Write to: Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, Sydney. NSW. 1042.
Policy dated 19 January 2006. |